Refund policy
Returns & Refund Policy
30-Day Returns
At BangLeds, customer satisfaction comes first. If you’re not completely satisfied with your order, you may request a return within 30 days of delivery.
To qualify for a return, items must be:
- Unused and in original condition
- Returned with original packaging
- Accompanied by proof of purchase
To begin a return, contact us at Sales@bangleds.com. Once your request is approved, we’ll provide a prepaid return shipping label along with detailed return instructions.
Please note: Returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Orders
Please inspect your order immediately upon arrival. If your item arrives damaged, defective, or incorrect, contact us right away at Sales@bangleds.com so we can resolve the issue as quickly as possible.
Non-Returnable Items
The following items are non-returnable:
- Custom or personalized products
- Sale or clearance items
- Gift cards
- Hazardous materials, flammable liquids, or gases
If you have questions about whether your item qualifies for return, contact us before initiating a return request.
Exchanges
If you would like a different item, we recommend placing a new order after your original return has been approved. This ensures the fastest processing and delivery time.
Refunds
Once your return is received and inspected, we will notify you regarding approval of your refund within 1–2 business days.
Approved refunds are issued back to your original payment method within 5–10 business days. Please note that your financial institution may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at Sales@bangleds.com for assistance.
BangLeds reserves the right to refuse returns that do not meet our return eligibility requirements.